Canada Revenue Agency
Canada Revenue Agency Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.3 star rating based on 24 customer reviews; 20% would likely recommend. Consumers are mostly dissatisfied.
Positive Feedback
Some agents resolve questions quickly and certain calls result in timely outcomes; users note helpful staff and eventual income tax refunds if you wait, and many value the CRA website when it works.
Negative Feedback / Risk Areas
- Long phone wait times and dropped calls are frequent, a top Canada Revenue Agency customer complaints theme.
- Frequent login and account access failures lock users out and complicate verification.
- Verification hurdles and poor agent responsiveness delay refunds and benefits.
Key Takeaways for Future Customers
- Expect lengthy hold times and prepare patience when calling.
- Have identity documents and past tax details ready for verification.
- Monitor refund status and persist with follow-ups or escalate via Ombudsman if needed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.3 star rating based on 24 customer reviews; 20% would likely recommend. Consumers are mostly dissatisfied.
Positive Feedback
Some agents resolve questions quickly and certain calls result in timely outcomes; users note helpful staff and eventual income tax refunds if you wait, and many value the CRA website when it works.
Negative Feedback / Risk Areas
- Long phone wait times and dropped calls are frequent, a top Canada Revenue Agency customer complaints theme.
- Frequent login and account access failures lock users out and complicate verification.
- Verification hurdles and poor agent responsiveness delay refunds and benefits.
Key Takeaways for Future Customers
- Expect lengthy hold times and prepare patience when calling.
- Have identity documents and past tax details ready for verification.
- Monitor refund status and persist with follow-ups or escalate via Ombudsman if needed.
Media from reviews
Turn one complaint into a collective action
I can't get to talk to representative about...
I can't get to talk to representative about problems with my CRA Account, The phone number makes me keep pushing buttons. No Option to speak to agent. Vern Rampton 613 836 ****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClarification of the TFSA limits
I was impressed with the quick call back and resolution of my questions.
I would not hesitate to call again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed more options
Nothing resolved yet, I need to verify myself more to prove to the gov that it's me And provide last address including zip codes
Moncton, New Brunswick
I got/am getting screwed
- CRA denied my request for T4s after documents were stolen, despite providing required details (SSN, name, DOB, address, and prior-year tax docs).
The CRA has consistently denied my request to provide me T4's after a family member stole and tried to use my documents to open accounts in their name. I have provided all required documents as requested on the CRA website, including Social Security Number, Name and Date of Birth, Complete Address and "Other Tax Documentation" from previous years of filing.
They have hung up on me and accused me of not being myself. I have no idea how to obtain my T4's to file my taxes as, due to the previously mentioned theft of my tax documents, I am unable to create an account with the CRA.
They require specific documents from last years tax info, which I obviously do not have, as it was STOLEN. I am on the *** of getting a tax lawyer involved as they literally do not recognize me and simply hang up as I have been calling for YEARS to try to obtain the documents I am LEGALLY entitled to.
User's recommendation: Don't get your information stolen
Get a copy from your employer.
Lloydminster, Alberta
Looting the tax payer
- CRA doesn't care about the issue.
- Many staff seem to lack knowledge.
- They reassess returns with improper information and benefits are delayed.
CRA doesn't care what happened. They have a lot of employees who has no clue what they are doing.
They will go and reassess your return with some improper information. Drag your benefits until it get fixed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Welland, Ontario
Resolved: INCOME TAX RETURNS REGISTRATION
Company fixed the issue and I have been provided with apology. Hello my income tax refund is not yet received in my Bambi account BMO thank you
I am going to register a CRA account. Please help me with my registration for the CRA Canada Revenue Agency.
Thank you, and call me at 647-355-****. Thank you.
- Income tax refunds
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied
- Hours of attempts, still unable to complete online services.
- Sign-in shows 'unavailable at this time' and 'An unexpected error' occurs.
after trying many many times, for many hours, I am completely unable to succeed using online services. I think this is to stop fraud, unfortunately it also stops me.
I would need many pages to tll of my experience. But here is one example: when an online form is completed often it is followed with an error, this session has timed out. Not true, but took me many times to figure it out. Also why let me struggle to sign in, only to show unavailable at this time, and give no clue as to when.
Or my personal favorite, An unexpected error has occured, I see most errors are expected? What nonsense.
Georgetown, Ontario
BEEN ON HOLD 1 HOUR 18 NMINUTES AND STILL WAITING
trying to get information on a reassessment; last week on hold one hour and fifteen minutes because being locked out by a "faulty" grid access table
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone number change
I called about a # change. I was told the wait was three hours. This is service?complain who can sit by on the phone for three hours?
Toronto, Ontario
I didnt receive Ontario Trillium
- Did not receive trillium on August 9, 2024.
- Wants to be contacted at (807) 214-**** or lariannsuggashie@***.com to explain what happened.
I needed to know why me and my husband did not receive trillium on August 9 2024
Can you call me at (807) 214-**** or email me lariannsuggashie@***.com
I would like to know the information on what happened
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Resolved: Good morning I have a question my income tax return is not yet received in mail box and bank account thank please help me for tax refund
Good morning I have a question my income tax return is not yet received in mailbox and bank account 2016 o 2017 thank you please help me for my income tax return
- Income tax return is not yet received in bank account
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North York, Ontario
Yes please help me for CRA TAX REFUND
Hello please me for my CRA TAX REFUND 2023 because not yet received my tax refund IN my bank account thank you
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2 hs wating, and they cut my phone call
- Terrible waiting time with CRA; issue unresolved for a week.
- Cannot take 4 hours off work; long hold times and calls hung up.
Terrible waiting time. I have been having an issue since a week ago with CRA, that I couldn't resolve early because I truly can not do this if a have to work.
In a normal day, I don't have a window of 4 hours open to this errand.
So I'm spending my hold day off, to call CRA and after 2 HS waiting the hung up my call. So I'm in square one wait another 2 HS, praying that this won't happen again.
Terrible system, time to improve it.
User's recommendation: Call with time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pilot Butte, Saskatchewan
I could not call
My CRC account blocked, I tried a lot. I am in trouble logging in the account.
Can anybody help please? I am new comer
User's recommendation: I recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService is very satisfactory
I updated my SIN information (my last name) and the agent who serve me was nice and polite. Her service is great!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMaternity leave question
I had a question regarding maternity leave being possibly impacted by receiving a bonus. They were polite and solved the issue with no further action required on my part. Thank you
About
Canada Revenue Agency is responsible for tax laws and diverse economic and social programs prvided through the tax system in Canada and its most territories. Canada Revenue Agency, also known as CRA, deal with both individual and corporate clients. Canada Revenue Agency provides services connected with traveling abroad, finding a job, changing address, starting a business and many more.
Canada Revenue Agency is ranked 97 out of 1448 in Governmental Organizations and Politics category
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