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Contact Canada Revenue Agency Customer Service

How to Reach a Person at Canada Revenue Agency

Verified Contact Information

Toll-Free Number:

  • 1-800-959-8281
Call Now

Customer Service:

  • 1-800-387-1193
    For Benefit Enquiries

Business Customer Service:

  • 1-800-959-5525
    For Business Enquiries

Canada Revenue Agency Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Canada Revenue Agency Phone Number
1 (800) 959-8281
Average Hold Time
00:27:28
Average Calls duration
14 minutes
Canada Revenue Agency Live Agent Availability
10% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
Canada Revenue Agency Customer Service Rating
4 out of 5
View full overview

How to Contact Canada Revenue Agency Customer Service?

CRA customer service can be contacted by dialing one of their published phone numbers. The widely used toll-free number is 1-800-959-8281. You can dial the CRA phone number any time of the day and get assistance via automated response to help you fix the problem as soon as possible. If you have any benefit inquiries that you'd like assistance with, the number is 1-800-387-1193. There is a separate CRA contact number for business customers, which is 1-800-959-5525.

Currently, the company does not accept any unsolicited Canada Revenue Agency email. However, under certain circumstances, the support team may send you an email letting you know that you have mail in My Account or My Business Account. Despite not having a dedicated CRA customer service email address, users can contact the support team by clicking on the chat option. You get to interact with Charli, the Canada Revenue Agency's chatbot. It will assist you with some of the frequently asked tax filing questions. However, it's recommended not to share any personal while chatting with the chatbot. You can also request to initiate a live chat with a Canada Revenue Agency customer service team if your questions fall into one of the mentioned categories. These are personal Income tax, Climate Action Incentive Payment, My Account Inquiries, ordering CRA forms, and publication hours of service.

Sometimes, you need help with the services the Canada Revenue Agency offers. From My Account and My Business Account to filing a return with GST/HST NETFILE file and finding benefit payment dates, there are several aspects of the services where in-person consultation seems fruitful. Clients can visit the Canada Revenue Agency address at 555 Mackenzie Avenue, Ottawa, Ontario K1A 0L5, Canada. Other office individuals can also inquire about different forms and publications and how to make payments to the CRA.

Clients can dial the Canada Revenue Agency telephone number any time of the day to get assistance. However, they can speak to the support specialist only during certain hours. So, it's essential to consider the company's operational hours before dialing the published number. The CRA phone hours are between 9 AM and 4:30 PM ET, Monday through Friday. If you call them outside these hours, you will be assisted by an automated voice.

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Contact Information

Canada Revenue Agency Website:

Corporate Office Address:

Canada Revenue Agency
555 Mackenzie Avenue
Ottawa, Ontario K1A 0L5
Canada

How Customers Rate Canada Revenue Agency Support?

4.0 / 5
Good

Based on 599 calls to Canada Revenue Agency customer support through PissedConsumer.com and 4 survey responses.

Total Calls
599
Avg Call Duration
13:54
Issues Resolved
9%

Why Customers Call Canada Revenue Agency?

Top Reasons of Customers Calls

  • Account 23%
  • Customer Inquiries & Issues 22%
  • Payments and Charges 17%
  • Request for Information 14%
  • Return/ Replace 12%
  • Shipping and Delivery 4%
  • Refund 4%
  • Product/ Service 2%
  • Website/ Application <1%
  • Employment <1%
  • Activation/ Cancellation <1%
  • Staff <1%

Account

23%
  • "My account"
  • "Unlock my account"
  • "I have been locked out and I need to get my balance"

Customer Inquiries & Issues

22%
  • "Issues with receiving my GST check and my Trillum checks"
  • "Owing money"
  • "To get answers"

Payments and Charges

17%
  • "Want to order 2025 income tax books. To do taxes"
  • "Notice of tax assessment"
  • "Instalment payments"

Request for Information

14%
  • "I need to update bank account information."
  • "Benefits inquiry"
  • "To find out about my gst"

Return/ Replace

12%
  • "Change in my pension amount this month."
  • "There has been a change in the amount of my pensions this month. Can you explain to me, why?"
  • "Change in my Pension amount"

Shipping and Delivery

4%
  • "We haven't received the net coat to finish our taxes"
  • "I didnt receive Ontario Trillium"
  • "Have not received my carbon tax credit"

Refund

4%
  • "Income tax refund"
  • "Need tax refund from 2023"
  • "To see what's going on with my refund I haven't received it yet was supposed to receive it April 10th 2024"

Product/ Service

2%
  • "Employees insurance"
  • "Getting error code"
  • "I need an access code"

Website/ Application

<1%
  • "Installnent"
  • "Website payment"
  • "Still havent had decisions for cpp application"

Employment

<1%
  • "Job"
  • "Need record of employment"

Activation/ Cancellation

<1%
  • "Cancel monthly repayment"

Staff

<1%
  • "Does service Canada provide address changes to the CRA."

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PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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